Current Openings

Field Service Technician_OK

Department: OK Field
Location: Oklahoma City, OK

Position   Summary: The   Field Services Technician I is responsible for completion of assigned   services calls, including scheduled calls, installs, removals, preventive   maintenance, providing supplies at lottery retailer locations in assigned   regions. This position will be responsible for troubleshooting communication   problems by phone or by traveling to retailer locations.

 

Job   Functions:

 

      
  • Performs        installations, diagnostics and corrective procedures during        communication and terminal installations, terminal and peripheral        malfunctions
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  • Performs        installations and repair procedures with limited direct supervision
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  • Installs        and removes terminal and communications equipment
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  • Must be        able to troubleshoot and repair all communication issues, including VSAT
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  • Communicates        with SGI National Response Center Representatives to provide status of        service calls
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  • Must        perform 8-12 details daily
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  • Understand        Lottery software and game applications and assist retailers with        questions
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  • Maintains        and secures assigned tools, test equipment, terminals, subassemblies,        parts and supplies
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  • Responsible        for maintaining stock in vehicle with sufficient inventory of terminals,        subassemblies, cables, connectors, retailer supplies, and other items        required for service calls
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  • Responds        timely to all services calls assigned by Dispatch, Smart Services or        Manager and accounts for prioritization of service calls
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  • Attendance        at scheduled staff meetings and conference calls
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  • Maintain        updated terminal history information including repairs, inventory levels        and service visits
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  • Conduct        preventive maintenance (PM) and supply visits between service calls by        following defined procedures for cleaning and testing terminals
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  • Follows        defined escalation procedures in reporting problems or repair issues
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  • Accountable        for closing out all service calls with correct repair codes, asset        numbers, mileage, service level agreement (SLA) notes and any additional        supporting documentation from Field Service Activity Reports (FSAR)
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  • Returns defective equipment to site        for repairs and follows appropriate procedures for noting issues with        equipment
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  • Review Smart        Service procedures with Supervisor or Bench personnel when picking up        and returning equipment at warehouse
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  • Maintain        scheduled maintenance on Company fleet vehicle and report any damage or        accidents as outlined in the Company’s Motor Vehicle Safety Policy
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  • Must comply        with all Occupational Safety & Health Administration (OSHA) safety        procedures and any additional state licensing regulations as applicable
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  • Other        responsibilities as assigned

 

Position   Requirements/Qualifications:

 

·          Must   have and maintain an excellent driving record

 

·          Must   be available to work weekends and holidays

 

·          Must   be available to work mandatory and as needed overtime

 

·          Technical   experience preferred

 

·          Basic   knowledge of MS Windows programs

 

·          Adhere   to departmental dress code

 

Skills/Abilities:

 

·          Ability   to lift up to 50 pounds 

 

·          Ability   to ascend and descend ladder heights up to 40 feet 

 

·          Excellent   customer service skills 

 

·          Ability   to communicate well with customers and all SGI team members 

 

·          Ability   to continuously learn 

 

 

 

 

 

Scientific Games is an Equal Opportunity Employer dedicated to providing equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, national origin, marital or veteran status, disability, genetic information, or any other basis protected by federal, state or local law. The company is committed to providing equal employment opportunity with respect to recruitment, selection and all terms and conditions of employment. 

Scientific Games is an Equal Opportunity Employer dedicated to providing equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, national origin, marital or veteran status, disability, genetic information,  or any other basis protected by federal, state or local law. The company is committed to providing equal employment opportunity with respect to recruitment, selection and all terms and conditions of employment.

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